环球热点评!完善适老化现金服务 守护最美“夕阳红”
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吉林辽源农商银行积极践行“金融为民”理念,从网点软硬件设施配套、工作人员服务技能培训、服务流程优化等方面全力推进适老化现金服务,切实提升老年客户现金服务便利化程度,不断增强老年客户对现金服务的获得感和满意度。
完善老年化设施配备。辽源农商银行辖内营业网点设置“绿色通道”44个、“爱心窗口”22个、爱心座椅48个,大堂配备点钞机22台、老花镜68副、轮椅2台、拐杖22把、医疗箱22个、雨伞149把。
提升老年化支付便利。辽源农商银行与辽源市公共汽车公司合作,均植入公交系统,为老年人办理老年公交卡年检业务。同时,进一步扩大在移动POS和聚合支付收款码等非现金支付工具上标注“不拒收人民币现金”字样的覆盖面。
优化老年化服务流程。一方面,辽源农商银行各营业网点保留传统柜台业务办理渠道,不得简单以智能机具办理代替柜面办理;另一方面,做好现金服务工作,不得对外支付损伤券,并做好残损币兑换、小面额及硬币兑换等现金服务工作。
持续开展拒收现金整治。辽源农商银行借助物理网点开展阵地宣传,通过分发宣传折页海报、播放室内LED屏、举行厅堂沙龙等方式开展宣传,还在营业大厅明显位置,对外张贴拒收现金监督举报电话。
“老吾老以及人之老”,辽源农商银行将始终秉承“金融为民”理念,用点滴行动关爱老年人,提供更周全、更有温度的金融服务,守护最美“夕阳红”。(记者 王天武通讯员 王志冰)
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